Store Policies

Daily Hug Coffee (“Daily Hug Coffee,” “we,” “our,” or “us”) respects your privacy. Our privacy policy (“Privacy Policy”) discloses what personal information we collect, and how we use and disclose this information. This Privacy Policy also describes other important topics relating to your privacy. By using the Daily Hug Coffee website at https://www.dailyhugcoffee.com (the “Site”) or by choosing to submit personal information to Daily Hug Coffee, you signify your consent to this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use the Properties or submit any personal information to Daily Hug Coffee.

Information Collected by Daily Hug Coffee

When you interact with our Properties or with us in any other way, we may collect personal information. Examples of personal information we collect may include:

Your name or user ID;
Contact information, such as your address, telephone number, zip code, physical address or e-mail address;
Any other personal information, such as your birth date, that you voluntarily choose to submit to us.

We and third parties (as further described below) may also collect technical information about your use of our Properties including, but not limited to, your Internet domain and IP address, type of browser and operating system, referring/exit pages, and the date and time of your visit. We may combine any information that we collect, including technical information, with the personal information that you choose to provide to us. See the “Digital Advertising & Analytics” section below to learn more about the use of this information.

Technical information we collect may include:

Domain names visited;
Complete IP address;
The type of browser and operating system used;
Pages viewed;
Clickstream data;
Date and time of a visit to the Properties; and
Files requested.

How Daily Hug Coffee Collects Information and Our Use of Cookies

We collect personal information when you voluntarily provide it through our Properties or when you provide it to us in other ways. This information is collected to receive and fulfill orders, to enhance the on-site experience and to improve the products and services we offer.

Your personal information may be collected when you do the following:

Contact us through e-mail, telephone, or mail or via our Properties.
Submit a contest entry or other correspondence to us;
Provide us your contact information by completing our Contact form on our Properties;
Place an order on the Site, through our App or through any other means or
Otherwise provide us with personal information or interact with us for any other purpose.

To enhance your experience on our Site, we may use a feature on your Internet browser called a “cookie” and/or other similar devices.

Cookies are small files that your web browser places on your computer’s hard drive. They are used for a variety of reasons, such as tracking click streams, and for load balancing. By using cookies, we can deliver faster service, consistent, updated results, and a better experience on our Site. Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the Site’s performance.

How Daily Hug Coffee Stores & Removes Personal Information

Users can request to receive a copy of the any info Daily Hug Coffee has or can request to have their personal information deleted at any time.

To exercise either these rights, please contact us using the following information and submit the required verifying information, as further described below:

By email: info@dailyhugcoffee.com

Verification Process and Required Information

Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, 2 forms of proof of identity and 1 form of proof of location.

Authorized Agent

You may designate an authorized agent to make an information request on your behalf.

How Daily Hug Coffee uses Information

Information on users, which may include technical information, may be used by Daily Hug Coffee for the purposes for which it was collected, as provided in this Privacy Policy, or for other lawful purposes, including:

To provide our services, including but not limited to bringing you the products and services offered via our Properties;
To process and fulfill your orders, including to send you emails to confirm your order status and shipment, and to provide other related communications;
Conduct market research and surveys;
To administer a contest, promotion, survey, or other app feature, and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest);
To send you information/materials via e-mail or mail about products, offers, and news we think could interest you. This information may relate to products, services, offers, and news of our products or other products and services;
To operate and improve the Properties, including to analyze visits to the Properties and learn about our visitors so we can operate the Properties and improve our products and services and deliver the best user experience;
To communicate with you, including to respond to your inquiries;
To comply with the law and to maintain the security of our Properties;
As otherwise disclosed at the time of collection or use; and/or with your consent.

Daily Hug Coffee's Information Sharing Practices

Your personal information – and technical information about your use of our Site or Apps, may be shared with affiliates, third-party service providers, vendors, consultants, agents, contractors, and other service providers that we use to support our business and assist us with carrying out our services and providing our products, such as processing orders and fulfilling requests. Examples of such sharing include:

Sharing technical (aggregated, non-identifiable) information with service providers to improve the performance of our Properties; and
Sharing personal information with fulfillment and shipping partners in order to deliver you products or services.

In addition, we may share personal or technical information, with third parties, such as our affiliates. We may share personal information for the following purposes:

Auditing related to our interactions with you;
Legal compliance;
As part of an actual or potential merger, sale, acquisition, assignment, or transfer of all or part of our assets or products, including at bankruptcy;
Pursuant to a subpoena, court order, or other legal process;
To investigate, respond to or resolve problems or inquiries (including law enforcement requests), to protect, enforce, or defend our rights, assets and/or interests, or to enforce our Terms and Conditions;
Detecting and protecting against security incidents, fraud, and illegal activity;
Debugging;
Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics;
Internal research for technological improvement;
Internal operations;
Activities to maintain and improve our services; and
Other one-time uses.

Personal information collected online may also be combined with information you have provided to Daily Hug Coffee through other sources such as over the telephone.

Daily Hug Coffee's Use of Digital Advertising & Analytics

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and/or the App and other websites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

We adhere to the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit the DAA Webchoices tool at http://www.aboutads.info to learn more about this type of advertising and how to opt out of it on websites by companies participating in the DAA self-regulatory program. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third parties that participate in the DAA’s AppChoices tool, please download the version of AppChoices for your device at youradchoices.com/appchoices. If you use a different mobile device, you may need to renew your opt-out choices exercised through the DAA AppChoices tool. Note that electing to opt out will not stop advertising from appearing in your applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.

We may also work with third parties that collect data about your use of the Site, the App and other websites or apps over time for non-advertising purposes. Among these third parties, we may use Google to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site or our App, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Your Choices

If you have provided us with personal information, but later decide you no longer want us to send you any information from us, you may unsubscribe by using the unsubscribe message in our commercial communications or by contacting info@dailyhugcoffee.com. Note that you will continue to receive communications related to our transaction(s) and relationship with you.

Third-Party Websites and Links. The Properties may contain links to third party websites and embedded third party services, such as social media tools or “plug-ins” offered by third parties. These other websites or tools may have their own privacy policies and terms and conditions that are not governed by this Privacy Policy. For example, if you use social media tools or plug-ins to share personal information or you otherwise interact with social media features on the Site, social media companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.

We are not responsible for the privacy practices or the content of any website(s) owned and operated by any third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit before you provide any information to that website’s owner. Any links from the Site to other websites, or references to products, services or publications other than those of Daily Hug Coffee, do not imply the endorsement or approval of such websites, products, services or publications by Daily Hug Coffee.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect the changes to our information practices. If we make any material changes with respect to how we treat your personal information we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

California Privacy Rights

This section contains disclosures required by the California Consumer Privacy Act (“CCPA”) and applies to “personal information” that is subject to the CCPA only.

Personal Information We Collect and Disclose for a Business Purpose

Personal and online identifiers (such as first and last name, email address, or unique online identifiers) All categories listed below.

Categories of information described in Section 1798.80(e) of the California Civil Code (such as physical characteristics or description, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information)All categories listed below.

Characteristics of protected classifications under California or federal law (such as race or gender)All categories listed below.

Commercial or transactions information (such as records of personal property or products or services purchased, obtained or considered)All categories listed below.

Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement)All categories listed below.

Geolocation informationAll categories listed below.

Professional or employment-related informationAll categories listed below.

Education informationAll categories listed below.

Inferences drawn from the above information about your predicted characteristics and preferencesAll categories listed below.

Other information about you that is linked to the personal information aboveAll categories listed below.

Categories of Sources

We collect personal information from the following categories of sources:

Consumers;
Data analytics providers;
Operating systems and platforms;
Social networks;
Service providers;
Affiliates not under the Daily Hug Coffee brand.

Why We Collect, Use, and Share California Information

We use and disclose the personal information we collect for our commercial and business purposes, as further described in this Policy. These commercial and business purposes include, without limitation:

Our commercial purposes, including marketing, advertising, and enabling commercial transactions.
Our business purposes as identified in the CCPA, which include:
- Auditing related to our interactions with you;
- Legal compliance;
- Detecting and protecting against security incidents, fraud, and illegal activity;
- Debugging;
- Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics;
- Internal research for technological improvement;
- Internal operations;
- Activities to maintain and improve our services; and
- Other one-time uses.

We disclose the categories of personal information designated above to the categories of third parties listed below for business purposes:

Service providers; and
Affiliates not under the Daily Hug Coffee brand.

Your Rights Regarding Personal Information

California residents have certain rights with respect to the personal information collected by businesses. If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:

The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
The right to request that we delete the personal information we have collected from you.
The right to opt out of our sale(s) of your personal information. Please note that if you opt out of certain types of sales, we will be unable to provide you with the services that rely on such sales.
The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

Email at: info@dailyhugcoffee.com.

Verification Process and Required Information

Authorized Agent

You may designate an authorized agent to make a CCPA request on your behalf.

Minors’ Right to Opt In.

We do not have actual knowledge that we share the personal information of minors under 16 years of age.

How to Contact Us

If you have any questions regarding this Privacy Policy; questions regarding any personal information you have submitted to us; would like to submit a request to us related to this Privacy Policy, or report any violation of this Privacy Policy, please advise us by contacting us at: info@dailyhugcoffee.com.

Daily Hug Coffee is committed to making our Site accessible for all customers, including those with disabilities.

Shipping Policy

To return your product, you should mail your product back to us. Please contact us to receive more information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods, such as our coffees are subject to our inspection before return approval.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dailyhugcoffee.com.

Wholesale Inquiries

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